Returns
If you change your mind or are not happy with your purchase for whatever reason, you may return it to us within 14 days of receiving it. Unless faulty, all items being returned must be unused, unopened with the seal intact, and in their original packaging. For hygiene and food safety reasons we cannot accept food or treats that have been opened.
How to return an item
Email query@naturallywild.ie with your order number and the reason for the return before sending anything back. We will confirm the return and send you instructions.
Post the items, well packaged and with your order number inside, to:
Naturally WILD Returns
Warehouse 1 & 2
Nuttstown Farm
Nuttstown
Dublin
D15 DYP3
You are responsible for the cost of returning items to us unless they are faulty or damaged. We recommend using a tracked service, as we cannot refund items that do not reach us.
Faulty or damaged goods
If the goods are faulty or damaged when you receive them, you must let us know by email within 48 hours of delivery. Include your order number and a photo of the problem. We will then organise the return of the products at no cost to you, or send a replacement.
Refunds
Once returned items are received in re-sellable condition, a refund will be issued to the original payment method. We will process the refund as soon as possible and, in any case, within 30 days of the day on which you gave us notice of cancellation. The payment will leave our account straight away, but depending on your bank or payment method it can take up to 10 days to clear.
For faulty or damaged goods we will refund the price of the product in full, any applicable delivery charges and any reasonable costs you incur in returning the item to us.
Your statutory rights
Nothing in this policy affects your statutory rights as a consumer under Irish and EU law. Your right to cancel is set out in full in our Terms and Conditions.
Questions
Email query@naturallywild.ie and we will get back to you as soon as we can.